@marty_leslie @baechamelanie This is a good example of what I’m talking about. This service request should have been transferred to RP, who then transfers to DPW, who then investigates and makes notes in the service request. All of this would be visible to someone with the SR number who could track progress.
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RT @cmcampbell6: A 2019 survey by @BmoreCityDOT found that approximately 1.3% of the city’s 37,086 curb ramps complied with the ADA.
Wheel…
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@cathro I’m so sorry Catharine!
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@baechamelanie Yes, that’s the issue. 311 as an “agency” isn’t responsible but the ticket needs to stay visible in the system so constituents can track it through and see all details all the way through to closure.
That’s how it originally worked and was changed in the last 5 years
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@mulegirl I thought it was he didn’t listen to users in a co-design way and that ideas did spring from their heads a la geniuses. Then you got stuff like the puck mouse and Apple Cube.
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@baechamelanie I do like that the data team is now located in the mayor’s office and look forward to what that will yield.
The issue with accountability is what metric is being used. Back in the day, 311 calls weren’t closed until problem solved or couldn’t be. Told now closed when assigned
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@jengolbeck It’s weird you two aren’t friends.
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@CarrieBlout Thanks Carrie!
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@HorizonsOne @MrEPCOT But the time travel is always the best part!
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@UserServiceDesk @doctorow I used to “compose” yellow page ads for the phone company in 1995 on Deneba Canvas running on Windows 3.1. We had to set 2.7 ads an hour and know 400 fonts that we were quizzed on weekly.
I hated that job but still love phone books.
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