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@McAndrewFiona Users may not know what they don’t know but they know what they want and it is the designer’s job to interpret that into requirements.

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@McAndrewFiona SMEs should be users

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@McAndrewFiona You’re confounding a couple of things: learning needs aren’t designed but the tools to meet them are;patients give you input on themselves

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@nymshifter Do you have any new music? I still listen to your work from the early 2000’s all the time.

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@McAndrewFiona Sure they can, you just need to be able to interpret them.

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My design process: Ask users.

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