@baechamelanie Yes, that’s the issue. 311 as an “agency” isn’t responsible but the ticket needs to stay visible in the system so constituents can track it through and see all details all the way through to closure.
That’s how it originally worked and was changed in the last 5 years
🔄 0 👍 0 Original URL
@mulegirl I thought it was he didn’t listen to users in a co-design way and that ideas did spring from their heads a la geniuses. Then you got stuff like the puck mouse and Apple Cube.
🔄 0 👍 0 Original URL
@baechamelanie I do like that the data team is now located in the mayor’s office and look forward to what that will yield.
The issue with accountability is what metric is being used. Back in the day, 311 calls weren’t closed until problem solved or couldn’t be. Told now closed when assigned
🔄 0 👍 1 Original URL
@jengolbeck It’s weird you two aren’t friends.
🔄 0 👍 3 Original URL
@CarrieBlout Thanks Carrie!
🔄 0 👍 0 Original URL
@HorizonsOne @MrEPCOT But the time travel is always the best part!
🔄 0 👍 0 Original URL
@UserServiceDesk @doctorow I used to “compose” yellow page ads for the phone company in 1995 on Deneba Canvas running on Windows 3.1. We had to set 2.7 ads an hour and know 400 fonts that we were quizzed on weekly.
I hated that job but still love phone books.
🔄 0 👍 11 Original URL
@dplymyer I 100% agree. Like I said earlier, I’ll heal, but he needs real help.
🔄 0 👍 0 Original URL
@CarolSOtt Thanks Carol
🔄 0 👍 1 Original URL
@rkobell @NihilSegniter thank you!
🔄 0 👍 0 Original URL